FAQ's
Q: How can I learn more about Muni Transit Service?
A: Please visit www.SFMTA.com/Muni for information about fares and transit services.
Q: How do I contact The Muni Store?
A: There are several ways to contact us:
- Email: info@themunistore.com
Q: How can I pay for my order?
A: TheMuniStore.com accepts Amex, Apple Pay, Discovery, Google Pay, Mastercard, PayPal, and Visa
Q: Where do you ship?
A: We currently only ship within the USA and to Canada. Please see the shipping rates at checkout.
Q: When will my order arrive?
A: Typically, all products ship within 2 business days. The shipping rates are estimated at check-out based on your shipping address. You will receive shipping confirmation when your package is sent.
Q: I did not receive my order confirmation, what should I do?
A: Order confirmations are sent automatically by the system when you place an order. Typically, this takes no longer than 10 minutes. If for some reason you did not receive your confirmation, we recommend you check your spam or junk folder first and then contact us at info@themunistore.com regarding your order.
Q: How do I change my order?
A: To make changes to your order please go to our Contact Us page and complete the form requesting the changes. Please include your order reference number and the changes you want to make.
Q: How do I return or exchange my product?
A: You may return products in unused condition for a full refund within 30 days of the purchase date. The customer may be responsible for return shipping charges. Please contact us at info@themunistore.com for return or exchange.
Q: Is there a retail location I can visit? Can I pick my product up and save on shipping?
A: TheMuniStore.com is currently only offering products online and delivering via standard shipping services. We hope to expand into retail locations through pop-ups and partnerships in the future. Visit TheMuniStore.com for more details and sign up for email updates.
Q: What mail delivery services do you use?
A: We use USPS and UPS to ship TheMuniStore.com products. Please see the shipping rates at checkout.
Q: What currency are prices listed in?
A: All prices are listed in US dollars ($USD).
Q: How will charges appear on my billing statement?
A: Charges will appear as TheMuniStore. Charges may also appear as being made to SVS Marketing, a partner of the SFMTA.
Q: How does The Muni Store protect my personal information?
A: We know how important protecting your personal information is to you. The Muni Store is committed to keeping your information confidential. The SFMTA values and respects your privacy and is committed to protecting your personal information by keeping it confidential and secure. For more information, visit the Privacy Policy and the Terms & Conditions.